Refund policy

At Picasso, we are committed to delivering high-quality phone cases and accessories with complete transparency. Please read this policy carefully before placing your order.

Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order.

  • Cancellation requests raised after 24 hours or once the order is processed/shipped will not be accepted.

  • To request a cancellation, customers must email support@picassocases.in within 24 hours along with valid order details.

Return Policy

We offer a 30-Day Money Back Guarantee from the date of delivery, subject to the conditions mentioned below.

Eligible Cases for Return

Returns are accepted only in the following cases:

  • Damaged product

  • Defective product

  • Incorrect product delivered

The product must be unused, in its original condition, with all original packaging, tags, and accessories intact.

Mandatory Unboxing Video (Strict Requirement)

  • A clear and continuous unboxing video is mandatory for all return, replacement, or refund requests.

  • The video must:

    • Start before opening the sealed package

    • Clearly show the shipping label

    • Show the product and the issue clearly without cuts or edits

  • If the unboxing video is missing, unclear, edited, or incomplete, Picasso will not be responsible for any return, refund, or replacement claim.

All return or refund requests must be raised by emailing support@picassocases.in with the unboxing video attached.

Non-Returnable & Non-Refundable Items

The following are not eligible for return, exchange, or refund:

  • BOGO (Buy One Get One) offers

  • Festival sale and special promotional sale items

  • Self-placed wrong orders, including ordering:

    • The wrong phone model

    • The wrong product or variant

  • Products priced at ₹599 or below

  • Products damaged due to misuse, mishandling, water exposure, or normal wear and tear

  • Orders placed with incorrect address or contact details provided by the customer

Product Representation Disclaimer

  • We make every effort to display product images and details as accurately as possible.

  • Minor variations in color, design, texture, or finish may occur due to lighting, photography, or screen settings.

  • Returns or refunds will not be accepted on the basis that the product does not look exactly the same as shown in advertisements or images.

Refund Policy

  • Once the return request is approved and the product passes inspection, the refund will be processed.

  • Refunds will be credited to the original mode of payment within 5–7 business days after approval.

  • Shipping charges and COD fees (if applicable) are non-refundable, unless the issue is caused by Picasso.

Important Notes

  • All cancellation, return, or refund requests must be raised via support@picassocases.in.

  • Picasso reserves the right to approve or reject any claim after inspection.

  • Misuse of this policy may result in denial of future claims.

  • Picasso reserves the right to modify this policy at any time without prior notice.